When you buy a key machine from THM you can buy in confidence. All key machine purchases come as standard with a one year warranty. You can view the warranty details for the following machines that we supply below: 


The below warranty applies to key cutting machine models: THM FORCE, THM TROJAN, THM PRODUCER, THM AK47, DUAL TWISTER 100E1, PRO LASER 998B, PRO LASER 998C, SOLO MORTICE 238RS, SOLO CYLINDER 2AS (Please note: For RST, CS and Keyline Machines the warranty is provided by the UK distributors - please call us if you need further information).


Terms and Conditions

  • The warranty covers manufacturing faults or defects found with the materials or workmanship that existed at the time of the purchase of the machine.

  • Your warranty must be registered / activated within 14 days of purchase. This must be completed on our website to become valid.

  • The warranty is valid for a period of 365 days from the date of purchase.

  • Repair work authorised by us will be carried out by THM, or a replacement will be sent within 14 days.

  • You must operate your equipment in line with the manufacturer's instructions and must not modify it.

  • Your equipment must not have been lost, stolen, misused, neglected, poorly installed, subject to malicious damage, or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or water.

  • Your equipment must not be subject to a current recall either by us, the supplier or the manufacturer.

  • Your equipment must be repaired within the United Kingdom, unless we agree otherwise in writing.

  • You are liable for the cost of repairs if there is no fault found with the equipment, or to the extent that it requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. damage to paintwork, dents or scratches) or where there is any problem with the supply of electricity, gas or water.

  • You are liable for any costs involved in returning your machine to us for repair or inspection.

  • Payment will not be approved for costs arising from being unable to use your equipment (e.g. loss of sales revenue, or customer satisfaction) or for any other loss or damage not included under your plan benefits which arise from the breakdown of your equipment, including any costs to remove or reinstate built-in or fitted equipment.

  • You are responsible for general servicing and maintenance of the machine. This is not covered by the warranty.

  • The plan does not include:

  • The failure of the equipment to operate correctly due a result of misuse or damage caused to the machine that did not exist at the time of purchase. Instructions and machine safety guides are to be adhered to at all times.

  • Replacement of consumer durables (e.g. batteries, light bulbs and fuses).

  • Accessories unless we agree otherwise in writing.


Replacement Equipment

  • If a repair is approved, we may replace your equipment with new equipment of the same or similar make and specification, if we decide not to repair it.

  • If we cannot reasonably arrange a replacement we may decide to pay you a contribution towards the cost of the new equipment. Usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain directly from our chosen supplier.

  • When your equipment has been replaced under condition 1 or 2 above your plan will end immediately.

  • When your equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession.

  • You must also pay for the supplier's delivery and/or installation charges and for any outstanding plan fee installments.


Extended Warranty

Applicable only in the case of a purchased extended warranty

  • You may cancel the plan at any time after the “right to change your mind” period outlined above, and we will refund a proportion of your plan fee relating to the remaining full months outstanding, unless your equipment has already been replaced or written-off.

  • If we have provided you with replacement equipment or a write-off settlement at any point during the period of your plan then your plan will end and no refund will be due.

  • To cancel your plan, please call us on 07802 734860 or in writing to THM Key Cutting Machines.

  • The plan can be cancelled by us by giving you 14 days' notice in writing to your last known address. A refund of the amount paid for the remaining full months of the plan will be given.

  • If you cancel the plan, and you are paying by Direct Debit, please tell your bank to cancel the Direct Debit instruction.


How to Contact Us or Complain

  • Call us on 01268 743294

  • E-mail us by clicking on 'contact us' on our website  


Data Protection

Your details will be held and used by THM Key Cutting Machines, and selected companies acting on our behalf to administer your plan. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. If you have given us permission, your details may also be used by us or third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please contact us. You can ask us for a copy of your details (for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.


Exclusion of Third Party Rights

This plan is for the benefit of the plan holder only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.


Governing Law and Statutory Rights

We will communicate in English and English Law will apply unless we have agreed otherwise with you.

When you buy electrical equipment you will have various statutory rights that apply to the purchase. These include the right to claim for a repair or replacement for up to six years (five in Scotland) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you.

However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may involve having to take legal action against the retailer. In practice, the manufacturer will usually deal with any reliability or quality issues during their guarantee period. Guarantee periods do vary but are usually of one or two years' duration with some manufacturers offering a longer guarantee on parts (but not on labour costs).

Nothing in these conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.

Transferring Your Plan

With our permission you can transfer your plan to a new owner of the equipment by giving us written details of the new owner. Your plan cannot be transferred to any other equipment.


N.B. Protection is subject to the Terms and Conditions of the plan.
The warranty is provided by THM Key Cutting Machines.


Please feel free to contact us if you have any further queries.

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THM Key Cutting Machines Ltd

N12, London, United Kingdom

+44(0)1268 743294

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